WRISTGRACE OMG Aqua Terra – Strap Quartz Watch

At WristGrace, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Exchange Policy

We offer exchanges for products that:

• Arrive damaged or defective.
• Are different from the item ordered.
• Have a manufacturing defect.

To request an exchange, please contact us within 3 days of receiving your order and provide clear photos or videos of the issue.

2. Return Policy

Returns are accepted only if:

• The product is unused and in its original condition.
• All original packaging, tags, and accessories are included.
• The return request is submitted within 3 days of delivery.

Products showing signs of use, damage caused by the customer, or missing packaging may not qualify for return.

3. Refund Policy

Refunds are available only in cases where:

• The ordered product is unavailable after payment.
• A replacement cannot be provided for an approved claim.
• The issue is verified by our support team.

Approved refunds are processed within 5–10 business days through the original payment method or bank transfer.

4. Advance Payment Orders

Customers who choose advance payment receive a 5% discount on their order.

If a refund is approved for an advance payment order, the refunded amount will be based on the amount actually paid after the discount.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling.
• Products returned after the return window has expired.
• Items purchased during clearance or special sale events (unless damaged or defective).

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, cancellation may no longer be possible.

7. Contact Us

For any return, exchange, or refund request, please contact us:

WristGrace
📧 Email: musmanhamid1@gmail.com
📱 WhatsApp: +92 3174098497

We aim to respond to all requests within 24 hours.